Can I return my order?
The maximum term to accept returns is 15 days after the purchase confirmation date. The items to be returned must be in perfect condition, with the original packaging.
Returns of items that have been tampered with, opened or tested will not be accepted. If your order arrives in poor condition, you must write it down on the carrier's delivery note, and contact our Customer Service department to inform us of the case, we will inform you of how to proceed with the return.
Once the merchandise has been received in our warehouses, we will review the packages and once they have been checked for their condition, and as long as appropriate, we will send your order again. In the event that the return conditions are not met, THE COMPANY will not accept the return and will inform the customer of this by email. The rejected items will be available to the customer for 1 month in our warehouses, being able to request their shipment again, but previously assuming all the costs of the new delivery.
THE COMPANY reserves the right to reject returns sent after the deadline that are not in the same conditions in which they were delivered.
In case of loss, damage or delay of the shipment, the responsibility will be of the transport company and the Terms and Conditions of Transport of MRW will govern.
The management and shipping costs of a return due to quality or management error of THE COMPANY, will be at no cost to the customer: we will manage the collection of the defective product and we will proceed to the delivery of the new one, after receipt of the product.
If you wish and to speed up the process, send us a photo showing the defect, identifying the order. If the reason for the return was not related to quality or error, the customer will be the one who must assume the charge of the management and shipping cost, which will be 6 Euros.
We will make the payment of the returned product within a maximum period of 14 days using the same payment method used when ordering.
If the order has already been processed and shipped, you must wait to receive the merchandise and then return the order.