CONDITIONS OF SERVICE

OBJECT

The sale is understood to be made at our registered office and buying through this portal implies acceptance of the general conditions.

The contracting language is Spanish.

The electronic documents in which the contract is formalized will be filed, being accessible. 

ACCESS AND SECURITY

Access to the Services requires prior registration of users, once they accept the General Conditions, becoming considered Clients.

The Client's identifier will be made up of his email address and a password. To access the Client's own account, it will be necessary to include this identifier, as well as a password that must contain at least 4 characters.

The use of the password is personal and non-transferable, and the transfer, even temporarily, to third parties is not allowed. In this sense, the Client agrees to make diligent use and to keep it secret, assuming all responsibility for the consequences of its disclosure to third parties.

In the event that the Client knows or suspects the use of their password by third parties, they must modify it immediately, in the way it is collected on the Website. 

PRICES

The published prices are in Euros and are valid except for typographical errors. All prices include the applicable VAT on the day of the order, any change in the VAT rate will be automatically applied to the prices of the products for sale

Offers on products for sale will be shown in the "Offers" section or indicated on the product sheet and, unless otherwise indicated, will be valid as long as they are displayed on the screen.

PRODUCT:

The offers presented are valid within the limit of available stocks. THE COMPANY reserves the right to modify the product assortment depending on the difficulties imposed by its suppliers.

SHIPPING:

1. The products purchased will be delivered to the person and to the address indicated in the order.

2. By default, invoices will be sent to the email address indicated by the client at the time of their registration.

3. On Saturdays, Sundays and holidays there will be neither delivery nor delivery of orders.

4. However, its delay will not imply cancellation of the order or any compensation.

5. An order is considered delivered when the carrier delivers the package or packages to the customer and the customer signs the delivery receipt document. It is the responsibility of the customer to verify the status of the merchandise upon receipt, indicating all anomalies on the delivery receipt.

6. For shipments outside of Spain and Portugal contact us.

If the cancellation of the order arrives before the departure of the merchandise, the client will not have any expenses. In the case of a cancellation after the order has been placed, the customer will be responsible for the shipping costs as well as the return costs for this same order.

FREQUENT QUESTIONS

Do I need to register to make the purchase?

Yes, it is necessary to make the purchase, but you can freely browse the page without registering. We need you to register to access the shipping details of your order.

What are the shipping costs and delivery times?

Q77 + offers its customers free shipping in the Peninsula from € 20. Orders under € 20 the expense will be borne by the buyer for an amount of € 6.35 VAT included.

The Balearic Islands, the Canary Islands, Ceuta and Melilla must bear the shipping costs that will be automatically calculated at the end of your purchase.

If an order is placed before 18:00 the delivery time will be 24-48 hours once the payment is confirmed (as long as the person is at home). The delivery service with MRW is delivery throughout the day, until 7:00 p.m.

International shipments only to USA, Russia and Japan, contact our customer service for more information.

Is it safe to buy in the online store?

Yes, you can do it with total peace of mind, the relationships related to your order, and especially online payment by bank card, are protected. The transaction is made on a secure server (SSL) and your card number is encrypted

Who can buy in the online store?

The online store is aimed at people of legal age who act as end consumers.

PAYMENT

Various payment methods are proposed so that you can choose the one that best suits your needs.

Credit card

Paypal

Cash on delivery (up to a certain amount)

Credit or debit card:

You can buy with complete peace of mind.

If you select this payment method, you will access our virtual POS, to guarantee total payment security. The information regarding your order and online payment by bank card are protected by a secure server, using SSL security software and your bank card number will be encrypted.

 

For what reason can my credit card be rejected?

· The bank card may be expired. .

· The card limit may be exceeded.

· Some data entered may be incorrect.

Cash on delivery: 

Payment will be made in cash, at the time of delivery of your order at your address. The courier service will charge 3.99 euros, as reimbursement management.

The maximum purchase amount allowed for this modality is: 300 Euros

According to the Electronic Commerce Law 34/2002, any purchase made and confirmed through the internet must be accepted after it has been sent.

PayPal:

PayPal is the fastest and safest way to pay on the Internet.

You can easily pay for your purchases with a debit card, credit card or bank account through PayPal.

In this case, the shipment of the merchandise will be made to the address indicated when confirming the order, regardless of the address indicated in the PayPal account.

MONITORING THE ORDER AND DELIVERY TIMES

What courier service will transport my order?

All our shipments will be made through the transport company MRW

Where will I receive my order?

Orders will be delivered to the address indicated by the customer in his order. Shipments to post office boxes are not accepted.

How long will it take for the order to arrive?

Orders will be delivered to the specified address within 24 -48h * from Monday to Friday, excluding holidays.

* Orders placed before 6 pm from Monday to Thursday (excluding holidays) will be delivered in 24 hours, as long as the person is at home.

If you want your order to be delivered to a different address than the one indicated in the shipping address of your registration and such change implies a re-dispatch by MRW, since it is another postal code, the customer must pay the cost corresponding to said change € 6 in the case of the Peninsula, and € 13 in the case of the Balearic Islands.

Delivery schedule: Monday to Friday (working days) with delivery until 7pm at the address that the recipient has previously indicated as the shipping address. In the case of home deliveries, these will be made from 9 a.m. to 1 p.m. and from 4 p.m. to 7 p.m.

Will I be able to track my order?

Yes. You can know the status of your order at any time in the link enabled in my account / history of my orders, by selecting the corresponding order. We will also send you an email and an SMS informing you of the shipping number so that you know that the merchandise is in transit to its destination.

ALTERNATIVE CONFLICT RESOLUTION:

THE COMPANY has an active conflict resolution policy that puts customer service at your service.

We inform that according to Art. 40 of Law 7/2017, access to the online dispute resolution platform is provided, which is available at the following link: https://ec.europa.eu/consumers/odr/main /index.cfm?event=main.home.show&lng=ES However, we will decide, in each case, whether or not we adhere to this system, since we consider that conflicts can and should be resolved outside these areas, so We advise that before any claim you use our customer service system

CUSTOMER SUPPORT:

For any incident or claim, the User may send an indicated email.

As a CONSUMER you can request claim forms at our registered office or download them at http://www.consum.cat/doc/doc_62342195_2.pdf

APPLICABLE LAW AND JURISDICTION

These general conditions are governed by Spanish law. Any controversy arising from the interpretation or execution that may arise in relation to the validity, interpretation, fulfillment or resolution of this contract will be submitted to the Jurisdiction and Competition of the Courts and Tribunals of the consumer's domicile.

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